Privacy policy

Last Updated: September 1, 2026

Welcome to Kheera Online (www.kheeraonline.com). This Privacy Policy explains how Kheera Online (Trade License Number: 847824, Tax Registration Number VAT: 100562348100003), registered in Sharjah, United Arab Emirates, collects, uses, stores, shares, and protects your personal data when you visit our website, communicate with us, or purchase our products.

We are committed to handling your personal data securely, transparently, and in accordance with applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

1. Data Controller Identification
Kheera Online operates as the Data Controller responsible for the processing of your personal information collected through our website:
- Entity Name: Kheera Online
- Trade License Number: 847824
- Tax Registration Number (VAT): 100562348100003
- Registered Address: Shed No. A2, Street 11, Industrial Area 12, Sharjah, United Arab Emirates
- Email: kheeraonline@gmail.com
- Phone and WhatsApp: +971 050 919 5922

2. Categories of Personal Data We Collect
We collect personal information necessary to provide our services, fulfill your orders, and communicate with you effectively:

A. Contact and Identity Information
- Full Name
- Delivery Address, Emirate, street details, and building or villa information
- Telephone and WhatsApp mobile number
- Email address

B. Order and Transaction Details
- Items purchased, dimensions, quantities, and order history
- Billing details and standard UAE VAT tax invoice records
- Delivery preferences and fulfillment tracking history

C. Payment Information
- All online payment transactions are processed securely through our authorized third-party payment gateway provider (Stripe).
- Payment information (such as credit/debit card numbers, expiry dates, and CVVs) is transmitted directly to Stripe via secure encryption. Kheera Online does not store or have access to your full payment card details or banking credentials.

D. Technical and Browsing Information
- IP address, device type, operating system, and browser version
- Pages viewed, time spent on site, referring URLs, and interaction data collected through standard cookies and tracking technologies.

E. Customer Care Communications
- Records of correspondence, inquiries, or feedback submitted through email, contact forms, website chat, or WhatsApp.

3. Purposes and Legal Bases for Processing Data
We process your personal data for lawful purposes in connection with our business operations:
- Order Fulfillment and Delivery: To process payments, arrange packaging, dispatch shipments, and coordinate courier deliveries across the UAE.
- Customer Support: To answer inquiries, provide product guidance, assist with dimensions, and manage return or replacement requests.
- Legal and Tax Compliance: To issue mandatory VAT invoices and maintain financial records in compliance with UAE Federal Tax Authority regulations.
- Security and Fraud Prevention: To verify transactions, prevent unauthorized card usage, and ensure the operational integrity of our website.
- Service Improvement: To analyze store performance, optimize browsing experience, and improve our product offerings.

4. Sharing and Disclosure of Personal Data
We do not sell, rent, lease, or trade your personal data to any third parties for marketing purposes. We share personal data only with trusted service providers necessary to operate our business:
- Courier and Logistics Partners: We share your name, delivery address, and contact number with contracted delivery couriers in the UAE to enable doorstep delivery and delivery notifications.
- Payment Service Providers: Secure transaction processing is facilitated through Stripe in accordance with industry security standards.
- E-Commerce Platform and Infrastructure: Our website is hosted on Shopify, which provides secure server infrastructure and database management.
- Legal and Government Authorities: We may disclose personal data where required by UAE law, court order, or official governmental request to comply with legal obligations.

5. Data Retention Period
We retain your personal data only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying legal, accounting, tax, and reporting requirements under United Arab Emirates commercial laws. Transaction and tax invoice records are retained for the statutory period required by the UAE Federal Tax Authority.

6. Technical and Organizational Data Security
We implement appropriate technical, physical, and administrative safeguards designed to protect your personal data from unauthorized access, accidental loss, disclosure, or alteration:
- Encryption technologies such as SSL/TLS are used to protect data transmitted between your browser and our website.
- Restricted access to personal data, limited strictly to authorized personnel and fulfillment agents who require access to process orders.
- Secure, encrypted third-party payment processing complying with Payment Card Industry Data Security Standards (PCI-DSS).

7. Your Rights Under UAE Data Protection Law
You may have the following rights under applicable UAE data-protection law (Federal Decree-Law No. 45 of 2021), subject to statutory conditions, limitations, and exceptions:
- Right of Access: You may request confirmation of whether we process your personal data and obtain a copy of the data we hold about you.
- Right to Rectification: You may request the correction or updating of inaccurate, incomplete, or outdated personal information.
- Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to statutory tax and legal retention requirements.
- Right to Restrict Processing: You may request the restriction or cessation of processing your personal data in certain circumstances.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at kheeraonline@gmail.com with your request details and proof of identity.

8. Cookies and Tracking Technologies
Our website uses standard cookies and similar tracking technologies to enhance your browsing experience:
- Essential Cookies: Necessary for core site functionality, shopping cart operations, and secure checkout navigation.
- Analytics and Performance Cookies: Help us understand how visitors interact with our pages, identify popular collections, and resolve site errors.
- Preference Cookies: Remember your preferences, such as selected currency or language.

You may choose to disable or block cookies through your individual browser settings; however, disabling certain cookies may affect the functionality of your shopping cart and checkout process.

9. Children's Privacy
Our website and services are not directed toward children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us at kheeraonline@gmail.com so we can take appropriate steps to remove such data.

10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with an updated Last Updated date. We encourage you to review this Privacy Policy periodically to stay informed about our data protection practices.

11. Contact Us for Privacy Queries
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact our registered office:
- Entity Name: Kheera Online
- Trade License Number: 847824
- Tax Registration Number (VAT): 100562348100003
- Email: kheeraonline@gmail.com
- Phone and WhatsApp: +971 050 919 5922
- Physical Address: Shed No. A2, Street 11, Industrial Area 12, Sharjah, United Arab Emirates
- Operating Hours: Monday through Saturday, 1:30 PM to 6:30 PM (Gulf Standard Time)
- Website: www.kheeraonline.com