Privacy policy

Privacy Policy

Last Updated: September 26, 2026

Welcome to Kheera Online (www.kheeraonline.com). This Privacy Policy explains how Kheera Online (Trade License Number: 847824, Tax Registration Number VAT: 100562348100003), registered in Sharjah, United Arab Emirates, collects, uses, stores, shares, and protects your personal data when you visit our website, communicate with us, or purchase our products.

We are committed to handling personal data securely and transparently and in accordance with applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), to the extent applicable.

1. Data Controller Identification

Kheera Online is responsible for the processing of personal data collected through its website and business operations.

  • Entity Name: Kheera Online

  • Trade License Number: 847824

  • Tax Registration Number (VAT): 100562348100003

  • Registered Address: Shed No. A2, Street 11, Industrial Area 12, Sharjah, United Arab Emirates

  • Email: kheeraonline@gmail.com

  • Phone and WhatsApp: +971 050 919 5922

2. Categories of Personal Data We Collect

We collect personal information that is reasonably necessary to provide our services, fulfill orders, communicate with customers, and meet applicable legal and business requirements.

A. Contact and Identity Information

  • Full name

  • Delivery address, including emirate, street, building, villa, or other relevant location details

  • Telephone and WhatsApp mobile number

  • Email address

B. Order and Transaction Details

  • Items purchased, dimensions, quantities, and order history

  • Billing details and UAE VAT tax invoice records

  • Delivery preferences and fulfillment tracking information

  • Information relating to returns, replacements, refunds, or other order-related requests

C. Payment Information

Online payment transactions are processed through our authorized third-party payment service provider, Stripe.

Payment information such as card numbers, expiry dates, and security codes may be transmitted directly to Stripe through secure payment infrastructure.

Kheera Online does not intentionally store full payment card numbers or card security codes on its own servers.

D. Technical and Browsing Information

Depending on the technologies and services enabled on our website, we may collect technical or browsing information such as:

  • IP address

  • Device type

  • Operating system

  • Browser type and version

  • Pages viewed

  • Time spent on pages

  • Referring URLs

  • Website interaction information

  • Cookie and similar technology information

E. Customer Care Communications

We may retain records of communications, inquiries, requests, or feedback submitted through:

  • Email

  • Contact forms

  • Website chat, where available

  • WhatsApp

  • Other customer-service channels used by Kheera Online

3. Purposes of Processing Personal Data

We process personal data for purposes connected with operating and providing our services, including:

Order Fulfillment and Delivery

To process orders and payments, prepare and dispatch products, coordinate courier deliveries across the UAE, provide delivery updates, and manage delivery-related issues.

Customer Support

To respond to inquiries, provide product information, assist with dimensions and specifications, and manage returns, replacements, refunds, and other customer-service requests.

Legal and Tax Compliance

To issue required invoices, maintain appropriate business and financial records, and comply with applicable tax, accounting, commercial, and legal obligations.

Security and Fraud Prevention

To help protect our website, transactions, customers, and business operations against unauthorized activity, fraud, abuse, and security threats.

Service Improvement

Where applicable and permitted, to understand website performance, identify technical issues, improve the browsing experience, and improve our products and services.

4. Sharing and Disclosure of Personal Data

We do not sell, rent, lease, or trade personal data to third parties for their own marketing purposes.

We may share personal data with service providers and other parties where reasonably necessary to operate our business or comply with legal obligations, including:

Courier and Logistics Partners

We may share information such as the customer's name, delivery address, and contact details with delivery providers in the UAE to enable delivery, delivery coordination, and delivery notifications.

Payment Service Providers

Payment processing is facilitated through Stripe and may require the transmission of relevant transaction and payment information to Stripe.

E-Commerce Platform and Infrastructure Providers

Our website is operated using Shopify and may involve the processing of website, account, order, and technical information through Shopify's services and infrastructure.

Legal and Government Authorities

We may disclose personal data where required or permitted by applicable UAE law, court order, regulatory requirement, or official governmental request.

5. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, taking into account our business requirements and applicable legal, accounting, tax, commercial, and regulatory obligations.

Transaction records and tax documentation may be retained for the periods required by applicable UAE tax and other laws.

Where personal data is no longer required and there is no legal or legitimate reason to retain it, it may be deleted, anonymized, or otherwise securely disposed of in accordance with applicable requirements.

6. Technical and Organizational Data Security

We implement reasonable technical, physical, and organizational safeguards designed to protect personal data against unauthorized access, accidental loss, misuse, disclosure, alteration, or destruction.

These measures may include:

  • Encryption technologies such as SSL/TLS for applicable data transmitted between your browser and our website

  • Access controls designed to limit access to personal data to persons who reasonably require it for their responsibilities

  • Secure third-party payment processing

  • Administrative and operational safeguards relating to customer and order information

Payment processing is handled through third-party payment infrastructure rather than Kheera Online directly storing full payment card information.

No method of transmitting or storing information can be guaranteed to be completely secure. We therefore take reasonable measures appropriate to the nature of the information and the risks involved.

7. Your Rights Under Applicable UAE Data Protection Law

Subject to applicable UAE law and any statutory conditions, limitations, and exceptions, you may have rights relating to your personal data, which may include:

  • Right of Access: You may request information about the personal data we process about you and, where applicable, obtain a copy.

  • Right to Rectification: You may request correction or updating of inaccurate or incomplete personal information.

  • Right to Erasure: You may request deletion of personal data in circumstances permitted by applicable law, subject to legal and regulatory retention requirements.

  • Right to Restrict or Object to Processing: You may have the right to request restriction of or object to certain processing activities where applicable.

  • Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent, subject to applicable law and without affecting the lawfulness of processing carried out before withdrawal.

To exercise an applicable right or submit a privacy request, contact us at kheeraonline@gmail.com with sufficient information to identify your request.

Where reasonably necessary to protect personal data and prevent unauthorized requests, we may ask for appropriate information to verify the identity or authority of the person making the request.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide functionality, remember preferences, understand website performance, and support website operations.

Depending on the services and features enabled on the website, these may include:

  • Essential Cookies: Used for core website functionality, shopping-cart operations, account functions, and checkout-related processes.

  • Analytics and Performance Technologies: Used, where enabled, to understand how visitors interact with the website, identify technical issues, and improve website performance.

  • Preference Technologies: Used, where enabled, to remember certain user preferences.

You may be able to control or block cookies through your browser or device settings. However, disabling certain cookies or similar technologies may affect website functionality, including shopping-cart or checkout functions.

Third-party services integrated into the website may also use cookies or similar technologies in accordance with their own policies and settings.

9. Children's Privacy

Our website and services are not directed toward children.

We do not knowingly collect personal data from children where applicable law prohibits such collection.

If you believe that a child has provided personal information to Kheera Online in circumstances where such collection is not permitted, please contact us at kheeraonline@gmail.com so that we can review the matter and take appropriate action where required.

10. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes to our services, business operations, applicable laws, or data-processing practices.

Any updated version will be posted on this page with a revised Last Updated date.

We encourage customers to review this Privacy Policy periodically to remain informed about how Kheera Online handles personal data.

11. Contact Us for Privacy Queries

If you have questions, concerns, or requests regarding this Privacy Policy or Kheera Online's handling of your personal data, please contact us:

  • Entity Name: Kheera Online

  • Trade License Number: 847824

  • Tax Registration Number (VAT): 100562348100003

  • Email: kheeraonline@gmail.com

  • Phone and WhatsApp: +971 050 919 5922

  • Physical Address: Shed No. A2, Street 11, Industrial Area 12, Sharjah, United Arab Emirates

  • Operating Hours: Monday through Saturday, 1:30 PM to 6:30 PM (Gulf Standard Time)

  • Website: www.kheeraonline.com